As we begin our 21 days of lockdown, the Leadership Team and staff of Kainos Group would like to take this opportunity to reassure you that we will be continuing business albeit from our respective homes, which we have set up as remote offices, instead of from the office.

While we are unable to be with you in person, we are just a phone call, WhatsApp or email away and will do our level best to ensure that we maintain expected levels of service for each and every one of our clients.

When it comes to our priorities, nothing has changed.  Our staff and our valued customers remain our top priority.  Now, more than ever, we have got your back. Even so, we know that you will have concerns and queries, and we encourage you to contact your Financial Advisor directly.

Should you be unable to reach your Financial Advisor, please contact Letitia Du Plessis, our Admin Manager, on 074 203 4546

We wish you all the best in these uncertain times and urge you to remain calm and look after yourselves and your loved ones.

In case of emergency feel free to contact our leadership team on:

 

Johan Eloff Managing Director 082 447 0743
Hennie Le Roux Operations Director 083 375 3805
Fanie Bergh Operations Director – Pretoria 082 349 8718
Jaco Calitz Operations Director – Limpopo 082 888 3741
Marius Du Preez Operations Manager – Midrand 084 301 2021
Jean Le Roux Financial Director 083 272 5292

See also:
Kainos Short Term Business Continuity Plan During COVID-19 Lockdown

In light of the lockdown announced by the government, we have activated our business continuity plan.

This means that all staff have access to IT systems as well as telephonic communication from home during the lockdown period.  Except for the impact on external service providers (assessors, panel beaters and other service providers), it will be business as usual at Kainos.  Should you need to contact us, please contact the relevant staff member directly:

 

Rachi Botha Managing  Director 083 656 2312 Rachi.botha@kainosgroup.co.za
Waylene Miller Adviser 082 295 6656 Waylene.miller@kainosgroup.co.za
Chantel Croukamp Adviser 083 321 1298 Chantel.croukamp@kainosgroup.co.za
Riana Patterson Adviser 076 058 8116 Riana.liebenberg@kainosgroup.co.za
Chane van der Merwe Claims Administrator 060 506 1433 Chane.vandermerwe@kainosgroup.co.za
Anene Theron Administrator 082 719 5288 Anene.theron@kainosgroup.co.za

 

We do expect that service levels will be affected where claims are serviced by providers who are deemed to render “non-essential” services – notably the motor repair industry. Please be aware that these disruptions will be completely out of our control. We will always act in the best interest of our clients and endeavor to assist in finalising claims as quickly as possible.

In relation to claims, we request that you still notify us of claims in accordance with the usual procedure. More specifically, it remains important that you notify us without delay if any insured vehicle was involved in an accident so that we can make arrangements to store, if required, any such vehicle with a view to avoid exorbitant storage fees during the lockdown period.  We recommend that our clients rather store drivable vehicles at their own premises, as panel beaters will be closed and not be able to render quotations in any event.

Please note that while most clients have opted to include Assist services to their policies, it is yet unclear which services will be allowed to operate during the lockdown.

We are optimistic that we will continue to provide excellent service to you during the period of lockdown. Please don’t hesitate to contact us should you have any concerns.

Please take good care of yourselves and your loved ones.