In light of the lockdown announced by the government, we have activated our business continuity plan.

This means that all staff have access to IT systems as well as telephonic communication from home during the lockdown period.  Except for the impact on external service providers (assessors, panel beaters and other service providers), it will be business as usual at Kainos.  Should you need to contact us, please contact the relevant staff member directly:

 

Rachi Botha Managing  Director 083 656 2312 Rachi.botha@kainosgroup.co.za
Waylene Miller Adviser 082 295 6656 Waylene.miller@kainosgroup.co.za
Chantel Croukamp Adviser 083 321 1298 Chantel.croukamp@kainosgroup.co.za
Riana Patterson Adviser 076 058 8116 Riana.liebenberg@kainosgroup.co.za
Chane van der Merwe Claims Administrator 060 506 1433 Chane.vandermerwe@kainosgroup.co.za
Anene Theron Administrator 082 719 5288 Anene.theron@kainosgroup.co.za

 

We do expect that service levels will be affected where claims are serviced by providers who are deemed to render “non-essential” services – notably the motor repair industry. Please be aware that these disruptions will be completely out of our control. We will always act in the best interest of our clients and endeavor to assist in finalising claims as quickly as possible.

In relation to claims, we request that you still notify us of claims in accordance with the usual procedure. More specifically, it remains important that you notify us without delay if any insured vehicle was involved in an accident so that we can make arrangements to store, if required, any such vehicle with a view to avoid exorbitant storage fees during the lockdown period.  We recommend that our clients rather store drivable vehicles at their own premises, as panel beaters will be closed and not be able to render quotations in any event.

Please note that while most clients have opted to include Assist services to their policies, it is yet unclear which services will be allowed to operate during the lockdown.

We are optimistic that we will continue to provide excellent service to you during the period of lockdown. Please don’t hesitate to contact us should you have any concerns.

Please take good care of yourselves and your loved ones.